Return Policy
SIMPLIFIED
We guarantee taste. If you don't like them, we refund your order. We just want our customers to be happy with our products, so if you are not satisfied with your purchase, please contact us to support@thewildprotein.com within 30 days upon arrival of our products. Due to the nature of our products, we can only receive closed boxes in their original package.
When sending them back, you will be responsible for the corresponding shipping costs. Just contact us to support@thewildprotein.com to help expedite your request.
COMPLETE
Our satisfaction guarantee policy lasts 30 days. If 30 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange. If your product arrives with any flaw, please contact us for support at support@thewildprotein.com so that we can immediately send you a brand new one in replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thewildprotein.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thewildprotein.com and send your item to: 7920 Silverton Avenue Suite L, San Diego, CA, 92126, United States. In some cases, we might not have more stock of that specific design and we will contact you to see how we can solve this.
Shipping
To return your product, you should mail your product to: 7920 Silverton Avenue Suite L, San Diego, CA, 92126, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
In the case of a lifetime guarantee issue, we will send you w replacement and tell what to do with the defective products (you won't need to pay shipping costs for returning the items in this case, except if you don't want a replacement).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.